Unable to identify my Tidal account

Support
1

Roon Core Machine

Roon Core: Synology DS220+ (10Go Ram)
Roon Version 1,8 (build 903)
Macbook Pro (M1 - Monterey - 16Go Ram)
Roon Version 1,8 (build 904)

Networking Gear & Setup Details

Router Synology RT2600 (wifi/ethernet)

Connected Audio Devices

Bluesound Node 2021 (Coaxial)
Marantz NR1608 (Airplay)
Apple Airport (Airplay)
Apple TV 4K (Airplay)
Sonos (Airplay)

Number of Tracks in Library

27000 tracks

Description of Issue

Hi,
I can no longer identify my Tidal account in Roon.
Each time I come back to the starting page (the one where you have to identify your Tidal account).
It spins around…
However, it indicates that I’m well connected to my Tidal account.
Could you help me?
Thank you
Sorry for my basic english (my language is french)

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2

Hi @Amelie,

We’re sorry that you’re having some trouble linking your TIDAL account. Can you please try restarting your Core machine and router, then attempt to enter it again.

You can do this in Settings>Services>TIDAL. You may want to try using one of your other remotes to log in. Please let us know if this helps.

1 Like
4

Hi @jamie
Thanks for your help.
It works

1 Like
5

Hello again @Amelie,

We’re glad that things are working for you now! Please feel free to reach out if you ever have any other questions or issues. Happy listening :headphones:

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