Unable to install Roon 1.8 on Windows 10 Thinkpad

Support
1

Core Machine (Operating system/System info/Roon build number)

Mac Mini - Mac OS Catalina 10.15.7, Roon 1.8 Build 756

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

eero pro 6, Amazon, on wifi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Bluesound Node 2i via wifi, Fiio M11 Pro via wifi, Samsung Note 8 via wifi, iPad via wifi, Topping D90 MQA via Windows 10 (USB)Windows 10 Pro Build 19042.804

Description Of Issue

Mac Mini Roon 1.8 upgraded successfully; all audio devices also upgraded successfully except Windows 10 Thinkpad. Both 32 bit and 64 bit Roon installer fails with 0x000007b error code.

2

Hi @Jonathan_Kwan

Can you give some details about the laptop? What CPU / GPU does it use?

Can you try installing .NET Framework?

3

Won’t install because already on the system. Checked through regedit - release 528372 is installed.

Thanks.

4

CPU is i7 - 8850H
Intel UHD Graphics 630
Nvidia GeForce GTX 1050Ti

5

Hi @Jonathan_Kwan

Thanks for the details.

I found some information about this error here:

Can you try running the troubleshooting steps outlined there and let us know if it helps?

Thanks!

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