Unable to install software updates (ref#NOU6W5)

[pennytrik065]

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

software updates are not installing

Describe your network setup

Google Eero

[Carl]

Hi,

As a troubleshooting step, reboot your network router, wait for it to reconnect to the ISP and then reboot the machine that Roon server is running on.

Hope it helps.

If not, Roon’s support team will be along to offer their help.

[connor]

Hi @pennytrik065,

Thank you for your post. The most recent diagnostics available to our servers from your account indicate that you’re on Roon 1528 at this point, the most recently available public build. I take you’ve manually installed the update or reinstalled Roon at this point?

In any case, if automatic updates are failing, I’d ensure that Roon isn’t being blocked by MacOS or any other firewall/antivirus software you’ve installed. Check that Roon has local network access in Privacy & Security on your Mac (if you’re using the same server machine as your previous posts).

If you have a network firewall, make sure that Roon is exempted. I’d also ensure that your router has a reliable DNS server assigned; we usually recommend Cloudflare (1.1.1.1).

Please let us know if this helps or if we can assist further. Thanks!

[pennytrik065]

hi @Connor thanks for your response. problem resolved. I had to delete and reinstall Roon Server.

[vadim]

Hello @pennytrik065,

Thank you for the update, and we are glad to hear that the issue is resolved for you.

Enjoy your music