Alienware Aurora R9 Desktop
Windows 10 Pro 64-bit operating system, x64-based processor
Version (Build) 2009 (10.0.19042)
Intel® Core™ i7-9700K CPU @ 3.60GHz
16Gb RAM DDR4 2666Mhz
NVIDIA GeForce RTX 2080 SUPER
Intel® UHD Graphics 630 (default back up)
Unable to launch Roon hence unable to obtain the build number. But it was just downloaded 4-5 days ago.
Used 64bit Roon - no go
Used 32bit Roon - no go (even after renaming 64bit folder as _old or uninstalling it)
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Killer E2500 Gigabit Ethernet Controller - connected via LAN with 1Gbps speed
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Using Roon ready Naim Mu-so Qb 2nd Gen connected via ethernet
Description Of Issue
I subscribed to your annual fee and was on trial period. It all worked fine for about 3 days. On the 4th day Roon was not able to launch anymore. This is when i proceeded to check your community support solutions and tried almost all of it and nothing gets it to launch anymore. Uploaded the screen i see regardless of 32bit or 64bit versions installed.
The Naim is working fine as i am able to use it fine and connection is stable. Only Roon is not able to lauch.
It may just be me but there is no Roon folder in my PC. That could be the problem i suppose? I even try searchin for it manually and can’t find it. File explorer search came back empty.
The search field takes a string (no variable expansion taking place here). Just write the variable %localappdata% in the address field of the explorer - there it get expanded and the folder should show-up.
Thank you sir!
I tried to rename the folder to Roon_old and install the 32bit to give it another try and it worked this time!
Does this mean I cannot use the 64bit version? If no, should I delete it then? Is there any difference between the both versions and am i losing out on some features?
As you seem to have more than one GPU installed, there is the possibility that Roon 64-bit works with one of the two if you can find a way to control which one is used by Roon. Another User or an internet search may able to help you with that if you not already know how to do this.