Hello, I tried to use the backups but even following the online help, I can't find the "Network Share Location". I actually paste the copied path into the reserved space but the message "UnexpectedError" is displayed. I am on a Mac and trying to save on it. What can I do. Thank you for your answer. Deremiens.
Describe your network setup
Box Proximus (Sagemcom), a Nucleus One, a Linn Selekt DSM Edition Hub as Network Drive, an iMac ,iPhone, iPad as remotes and a file RoonBackups on the Desktop on my Mac.
Thank you for your reply Bart. I followed the instructions on the page you provided me with. But I still can’t do anything. Always the same error message. I’m probably doing something wrong. That said, Roon is fantastic. Best regards.
Hello,
my IP address is indeed 192.168.129.20, I checked. My password is the one for the computer!? I’ll send you some screenshots. Apparently, “Access is not authorized”, I don’t understand. It must be something very simple, but where? Best regards.
There are three „Utilisateurs“ in your last screenshot. This are the users who are allowed to access the RoonBackups share. „Albert“ has read and write access. So you have to use „Albert“ for Nom d‘Utilisateur and Albert’s password for Mot de Passe in Roon. Or, alternatively if you don’t want to use „Albert“, provide the equivalent rights to some other user account on the Mac and use this account and password.
Thanks for writing in, it’s good to see you on the community again! Sorry to hear about your network sharing issues.
@Suedkiez is steering you in the right direction, since your getting an unauthorized error, there is likely a hiccup within your sharing settings on the mac side.
Since you mention your backups folder is located on your Desktop, you’ll also want to confirm the proper share settings to your desktop folder, as well as the backup folder.
As another test, it may help to move your RoonBackups folder to the subdirectory of your Mac itself, for example:
If you’re able to connect over a network share in this case, then we know where the issue lies - somewhere within the share settings along the folder path when on your desktop.
Dear Binjamin, not being a computer scientist, I have trouble understanding what you are asking me to do as a test. I do not understand where I should move my “Roonbackups” folder in: Applications?Library? System? or Users? In Macintosh HD directly it is not possible, it does not work. Thank you.
Try activating the Windows file sharing checkbox for the user “Albert” in your screenshot below.
Toggle the share settings for SMB on and off a few times on this machine.
My colleague @benjamin was suggesting that you use a file explorer to locate your Roon Backups folder at the location indicated in your Roon Settings → Backups. Move this Backups folder to the main subdirectory of the Mac, like in the “Library” folder. This should prevent the Backups from being restricted to a single user account on the Mac machine, which might be the source of the permissions error you keep encountering when attempting to setup a network share.
I enabled Windows File Sharing as you suggested, AND IT WORKS!? I don’t quite understand why but it works…Many thanks for your help. Best regards. Deremiens.
