Unable to locate Nucleus on new computer's network (ref#Q5BGO4)

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

My old computer has my Nucleus on its network. However, I now have a NEW COMPUTER, which does not locate my Nucleus on its network. Both computers on the same network. All of the instructions I have found for connecting the Nucleus to a computer's network are written for initial installation and do not seem to address adding the Nucleus to a NEW COMPUTER's network. How do I do this? And many of the knowledge based answers seem to leave out steps or use abbreviations instead of spelling things out and giving each step needed.

Describe your network setup

I am using an EERO Pro mesh

You don’t connect the Nucleus to a computer’s network. You connect it to your network. That is, connect the Nucleus to your router or a switch that is connected to your router. Your new and old computer should also be connected to this same network.

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Thanks for the information. I guess I was not too clear about my problem. Both my old computer and my new computer are connected to the same Wi-Fi network. When I use File Explorer on my old computer (Windows 10), I can see > Network > Nucleus. On my new computer (Windows 11), there is no > Nucleus under > Network.

I am wondering if the problem is due to transferring the Roon app from my old computer to the new one. I used software which was supposed to allow me to transfer pretty much everything - document files, programs, etc. I wonder if I need to delete the Roon app on my new computer and download a new one and then use it to set up on my new computer.

If this is a new Windows 11 computer, then I suspect that the issue is that Microsoft has tightened security around access. See this post:

Have you tried entering \\Nucleus\ into the address field of Windows File Explorer? Sometimes Windows will not show it by default…

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Thanks, Geoff. I used the \Nucleus\ in the address field for my Windows File Explorer and saw the folder Data and could open it up. (I had tried \Nucleus before, but obviously that did not work.) But the Nucleus still does not show up (appear in the hierarchy) under Network when I look at my Windows File Explorer. But I can do what I need to do. I just wish that Nucleus would appear in the hierarchy under Network.

Windows has a habit of doing this with non-Windows shares. You can simply map the network folder to a drive letter:

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This is a Windows thing. It sometimes helps if you install SMB 1.0 support (but there is no guarantee) which is not installed by default on Windows 11 (I can’t remember the situation with Win 10).

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BINGO!

Wade, that was it! Thank you very much for taking the time to help me.

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