Unable to locate RoonServer after update (ref#W02JM9)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· After latest update can't find my RoonServer (message)

Tell us about your home network

· Arris NVG468MQ (no switches or extender).

2

I performed some troubleshooting using ChatGPT.

Here is the transcript summary.

RoonServer fails to start after updating to Roon 2.71 (build 1680)

System Information

  • Hardware: Mac mini Late 2014 (Macmini7,1)

  • CPU: Intel Core i7-4578U @ 3.0 GHz

  • Memory: 16 GB

  • Operating System: macOS Monterey 12.7.6 (21H1320)

  • Roon Version: 2.71 (Build 1680)

Problem

Immediately after updating to Roon 2.71, my Roon Core stopped working.

The Roon application launches normally, but it remains on the “Looking for your Roon Server” screen and never finds a local server.

What I Observed

  • The Roon process starts.

  • RAATServer starts normally.

  • RoonServer never remains running.

When I manually launch RoonServer from Terminal:



/Applications/Roon.app/Contents/RoonServer.app/Contents/MacOS/RoonServer

it immediately exits with:



zsh: illegal hardware instruction

The macOS crash report shows:



EXC_BAD_INSTRUCTION (SIGILL)
Illegal instruction: 4

Troubleshooting Already Performed

  • Downloaded a fresh copy of Roon 2.71 from the Roon website and reinstalled.

  • Verified the application is properly code-signed.

  • Confirmed the binary is a universal (x86_64 / arm64) build.

  • Confirmed the Mac is running natively as x86_64.

  • Renamed the entire ~/Library/RoonServer folder to force Roon to create a brand-new database.

  • The problem persists even with an empty database.

  • ps -ax | grep -i roon shows only the Roon and RAATServer processes; RoonServer never remains running.

Additional Information

This Mac mini has been my dedicated Roon Core for quite some time and was working normally before installing Roon 2.71. No hardware or macOS changes were made—only the Roon update.

I can provide the macOS crash report (RoonServer-*.ips) if that would be helpful.

Thank you for any assistance.

3

Hello @Tony-A ,

Thank you for the report and for your troubleshooting findings.

Yes, can you please upload the logs to the link below and let us know once uploaded?

https://workdrive.zohoexternal.com/collection/nocvrfc5b2ddab55140af8640f1d7ce13291e/external

4

Thank you Noris. Done!

6

Hello @Tony-A

This is a known bug and it is already fixed. Your diagnosis was correct and saved us a lot of time, so no further logs are needed.

Roon 2.71 build 1680 contained a bug that prevented Roon Server from starting on macOS 12 and 13. Macs on macOS 14 and later were unaffected. Your Monterey 12.7.6 Mac mini hit it exactly, illegal instruction and all. We released a hotfix yesterday, 2.71 build 1683:

One important step before you install it. You renamed ~/Library/RoonServer to force a fresh database. Please rename that folder back to RoonServer before launching the new build, otherwise you will start with an empty library. If a new empty RoonServer folder has since been created, move it aside first, then restore your original.

Then download from

and install over the existing copy in Applications.

Once it is up, please confirm under Settings, then About, that you are on build 1683 and that your library is back as it was.