Unable to log in on multiple devices due to loop issue (ref#HXAN3W)

[Bogdan_Rosca]

What is the operating system of your Roon Server host machine?

· Roon Optimized Core Kit (ROCK)

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 18:00 gmt +2

Describe the issue

I have 3 devices an I can not login. I use one at the time. A loop sends me back on all devices

Describe your network setup

Roon rock nuc or roon + hq player on other pc

[alex_h (Alex)]

Hello @Bogdan_Rosca ,

Thanks for reaching out to us with this question.

We can see that your ROCK does not get assigned IP address.

This can be caused by incorrect configuration.

As a next step, lets reset the network settings on the Nucleus. Steps to follow below:

1. Connect the Nucleus to a monitor or TV via HDMI.
2. Connect a USB keyboard to the Nucleus.
3. Power on the Nucleus and let it boot.
4. Press ENTER
5. Type resetnetwork
6. Press ENTER

Let me know if you’re able to connect afterward. Thanks!

[Bogdan_Rosca]

Ploblem solved

At login I was redirected and now I am connected to my account