What is the operating system of your Roon Server host machine?
· Roon on a NAS (Synology, QNAP, ASUSTOR)
What kind of device are you using to perform the login?
· Android
Where are you trying to login?
· I can't log into Roon
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· Cannot find my roon server, reboot and try with different devices and problem still
Describe the issue
Cannot log in on my windows pc neither on my Android devices
Describe your network setup
Router is a live box fibra tried inserted IP manually but keeps searching for roon
We’ve not seen any diagnostic log uploads to our server (see link in the post above). Our team is eager to investigate logs and help pinpoint this problem.
We do, however, see some recent account activity associated with your Roon account. Are you still experiencing issues with this remote?
Hi, Connor
As I did not receive any more replies from your side, on different posts
about Roon access problems with Qnap NAS, I did follow the instructions on
how to create a container in the container station with a link from Roon on
how to do it.
I tried several times as was little bit difficult for me but finally got
access the only problem is on how my music is now on folders, as I have on
my NAS music in two different HDD discs VOL1 +VOL2
On the link to create container there is option for music file and to add
additional mount. Now I have no ideal folders to manage.
I attached some screencaptures here to show it to you.
Previously I have
in Vol1
POP-Rock
Blues
in Vol2
Jazz
Folk
Country
Classic
If any can be done to solve it, please advise.
Best regards
Jose
Thanks for the update! When you set up Roon in QNAP Container Station using Roon’s Docker instructions, the music folders from your NAS volumes (Vol1 with POP-Rock/Blues and Vol2 with Jazz/Folk/Country/Classic) need to be explicitly bind-mounted into the container.
Right now they aren’t, the paths the container is looking for (/Music and /share/container/roon-backups/JAZZ) either don’t exist or aren’t properly mapped.
Here are some next troubleshooting steps:
Fix the container volume mounts in QNAP Container Station
You need to edit your Roon container and add bind mounts for each music folder. In Container Station:
Go to your Roon container → Edit → Storage/Volumes
The exact host paths on your QNAP will look something like /share/CACHEDEV1_DATA/Music or /share/VOL1_DATA/... — check your QNAP File Station to confirm the exact paths.
Update Roon’s watched folders to match the new container paths
After fixing the mounts, go into Roon → Settings → Storage and point each watched folder to the new container-internal paths (e.g. /music/jazz, /music/pop-rock, etc.).
The /share/container/roon-backups/JAZZ path looks wrong
That path looks like it was set up as a workaround and is mixing backup storage with music storage. Once you have proper music mounts, remove this location from Roon’s storage settings.
Benjamin, I solved it, delee vol in container for folder and edit new again, then add in roon and worked. Guess was I did name it when create volume without blank space POPROCK instead of POP ROCK. Now it works.
I checked for backups and in file station each folder has a roon backupfolder.
Only question is why sometimes when start running roon do not detect audio zone (my amplifier connected via usb to my NAS) only happens sometimes I have restart NAS, Roon, etc to detect my audio zone
Glad to hear everything is better. As for the audio zone not being detected, can you please let us know the exact local time and date when it happens next? We’ll enable diagnostics to see if logs contain any clues.
Thanks for sharing the above timestamp! From a fresh Roon Server diagnostic report, we can see the USB DAC disconnecting right after playback was paused — OnDisconnected → Connection refused → DeviceRemoved. This is may be a USB device enumeration problem, not a Roon problem. When the amp is idle and Roon releases the audio device (which it does after 5 seconds of pause), Linux drops the USB connection.
As a next step, can you try disabling USB auto-suspend in the Roon QNAP container/system. On Linux you can do this by adding to the container startup:
Or in /etc/rc.local / the container’s init scripts. Alternatively, in the QNAP power settings, disable USB power management/selective suspend if that option exists in your QNAP firmware.
I would also see about trying to give the KSTB6130 a static IP in your router’s DHCP settings, and make sure multicast is enabled on your network switch/router.
