Unable to log in to account (ref#3JY87N)

Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

I cannot log in to my account.

Describe your network setup

I cannot log in.

2

Hi @ina.bushueva,

Thanks for writing in! When you attempt to log in, do you see an ‘InvalidCallback’ error by chance?

If so, this is a known issue that our team is already working on a fix for. Let me know, thank you! :folded_hands:

3

Hi @ina.bushueva,

Our account servers show recent activity associated with your server. Are we correct that you’ve been able to login since we resolved the backend issue that was affecting Recaptcha sensitivity?

4

We’re going to close this thread for inactivity, but if you experience this issue again moving forward, try temporarily disabling any content blockers/adblockers installed in your default browser.

You can reach out in a new tech support request here anytime.

Thank you!