Unable to log in to Nucleus One (ref#M8RQOT)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· Other

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· Other

Describe the issue

I am trying to log in to the Nucleus One I recently purchased and it won't let me log in

Describe your network setup

Mac mini 2024, Nucleus One, Samsung SSD with Roon embedded in it. I try to connect and I can't get a connection to my Nucleus One

2

Hi @Preston_Burke,

Thank you for your post. We’ll need a little more information to ensure we’re providing the correct resolution steps here.

Are you having difficulty logging into your Roon account within the app, or connecting to the new server on the Nucleus?

Most login issues can be resolved by clearing the cookies in your default browser and disabling any content blockers. This is especially troublesome on iPhones/iPads, so please ensure Safari has content blockers disabled in your iOS settings if you are using those devices.

If you’re encountering connectivity issues or can’t see the new database on the Nucleus, then we need to check that the database migration was performed correctly.

Can you please share a screenshot showing the page you’re stuck on within Roon?

Please also share a screenshot of the Nucleus web admin page from a browser.

Diagnostics indicate that you have a RoonServer machine installed on your Mac Mini machine, but named “Nucleus One.” What steps did you take to migrate the server from the Mac Mini to the Nucleus One?

Here’s guide detailing how to migrate from one RoonServer machine to another:

We’ll watch for a response. Thank you!

1 Like
3

This thread will shortly autoclose due to inactivity. Please let us know if we can still assist with anything in the meantime, @Preston_Burke. Thank you!

4

We’re eager to continue the conversation, but for housekeeping purposes and to keep the Support section current, we’re now closing out this thread now due to lack of response. Please create a new topic thread if you wish to continue troubleshooting.

You can select “other” and paste the URL of this topic thread. The team will merge threads accordingly. If we don’t hear from you in a new thread, we’ll assume this particular issue was resolved. Thanks!