Unable to Log in to Roon after Innuos Update (ref#B5AJS3)

Support
1

Affected Product

Roon

Roon Issue Category

Interface & Usability

Description of Issue

Innuos updated and now I am unable to get into ROON. It tells me I’m already logged in but keeps telling me to log in.

Roon Core Platform

Roon Core Specifications

If I can’t get in I cannot provide that info.

Connected Audio Devices

Yamaha 3070, Oppo UDP 203

Home Network Details

Both, net gear 12g

3

Hello @Steve_Engels ,

Thanks for your message. According to remote diagnostics, it doesn’t look like your Innuous Core is communicating with our servers. Do you see RoonServer still running under https://my.innuos.com ? I would also reach out to the Innuous team as well, in case they can run more advanced diagnostics on this unit from their end.

5

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