Unable to log in to Roon app (ref#OEIO67)

[fromkyw]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

How can we help?

· None of the above

Other options

· Other

Describe the issue

i can’t log in to roon app

Describe your network setup

skt broadband

[Carl]

@fromkyw

i can’t log in to roon app

That’s not a lot to go on, can you be more specific please.

• What device / Operating System is Roon Server Running on?
• What device / Operating System are you using to login in from?
• How are they connect to your network.
• What error message / warning are you seeing? (Post a screenshot would be helpful).
• Has it worked in the past or is this a new error?
• Has there been any OS or networking updates recently?
• Are you able to login into your Roon account on https://roon.app ?

Answers to these question will greatly aid Roon’s support team in being able to assist you.

PS Have you tried rebooting your network router and the machine(s) running Roon?

[vadim]

Hello @fromkyw,

Thank you for reaching out to Roon Support, and welcome to our community!

Would you kindly review and respond to the questions provided in @Carl’s message? Your answers will help us better understand the situation and speed up the support process.

We appreciate your cooperation and look forward to assisting you further.