Unable to log in to Roon on iMac after setting up new iPad (ref#8EYSQL)

[tjmulgrew]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

When I loaded Roon on my new iPad, it wouldn't allow me to log-in on my iMac. I have Roon on my iPhone, too. Could be a subscription issue, not sure.

Describe your network setup

My Roon is playing fine via my new iPad and iPhone but it no longer allows me access via my iMac. Do I need to pay more for three devices? If so, explain how

[daniel]

Hi @tjmulgrew,

Welcome to the Roon community! We’re sorry that a problem brought you here for the first time, but we’re happy to help.

Can you describe exactly what happens when you try to log in? Since Roon uses a browser for the login process, does a browser window open when you attempt to sign in?

Here are a few general troubleshooting steps you can try:

• Make sure cookies are enabled in your browser.
• Try using a different browser to complete the login process.
• If you have a pop-up blocker on your phone, try adding Roon as an exception.

Let us know what you’re seeing, and we’ll do our best to get this sorted for you!

[Saturn94]

Did you load the Roon app on the new iPad from a backup, or did you load it fresh from the app store? It can be a problem if you loaded it from a backup. If you haven’t already, delete the Roon app from the new iPad then load it again directly from the app store, not from a backup.

[tjmulgrew]

I loaded it via the app store, not a backup

[SandsOfArrakis (The Spice Must Flow)]

You don’t have to pay for each device. You only pay for a single subscription. The apps themselves are free.

Do you get a browser window with a login screen when you try to login on your iMac?

You should be seeing something similar like in my example. Left screen Roon app. Right screen it opens a tab in my browser so I can log in.

[tjmulgrew]

When I try to pull up Roon it says “you’re only allowed to sign in to 1 Roon server …”

[Carl]

Hi,

Sometimes Roon licensing server gets confused and thinks the current Roon Server is an additional different installation.

Just press the unauthorise icon, it’s quite safe, and then login as normal.

[tjmulgrew]

I did that and got Roon to open but it is only playing music via my iMac speakers. I want it through my stereo system.

I’m using a 3400 Lyngdorf integrated amp that is Roon Ready.

I went to the cog and then to audio but couldn’t get it to work.

Things are working fine via my iPhone and iPad.

Gotta be a simple fix but I am woefully low-tech.

Any ideas?
Thanks

[SandsOfArrakis (The Spice Must Flow)]

Normally you just have to click on Enable and it should work.

[tjmulgrew]

I just kept enabling and it finally worked! Thank you. Happy camper here.