I have roon lifetime. The last week I cannot get logged in. I have reloaded everything on my iphone and windows pc. I see the core and hit connect. I just spins with the Roon icon for hours. Tried for days. What is wrong? Greg Valdez. [phone number and email removed by moderator]
Thanks for your message here. I’ve enabled diagnostics mode for your account and what this action does is upload a log set to our server for review. The log file has been reviewed and it looks like your Roon database has signs of low-level corruption.
This means that the records Roon is reading from your database are different from what was originally written. This can happen for a number of reasons, like failing hard drives or an unstable power source (frequent outages, hard power cuts, etc).
We’re sorry you’re experiencing this extremely rare error: not only is our database infrastructure designed specifically to prevent this type of corruption, but starting with Build 880, Roon detects database corruption “on the fly”. So if corruption is detected during a backup or during normal use of Roon, you’ll be immediately prompted to restore from a backup.
What’s Next?
Install Roon fresh on your Core machine and rolling back to one of your older backups. You can use these instructions to do so:
Rename the “RoonServer” folder to “RoonServer_old”
Restart the RoonServer in the WebUI to generate a new Database
On the Roon Remotes, press “Use another Core” and connect to the new database
(Optional) - Restore your database from a Backup prior to the issue starting
If the database loads properly, your edits, playlists, tags, etc should be intact, and we can confirm everything is performing properly once it’s been restored.
If you do not have any backups, unfortunately, the only other solution is to start with a fresh database.