Unable to Log in to Tidal via Roon - Code 503 Error (ref#WKCL83)

[seevic_sub]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Can't login to Tidal via Roon. "non-200 status code from tidal, code: 503"

Describe your network setup

All network connections are working. Tidal login has no problem in Tidal app. Just can't login from ROON.

[Wade_Oram]

I’m having the same issue.

Additionally, I can’t sign in from the web site at https://tidal.com which is probably the underlying cause. I have tried this with multiple web browsers on both my laptop and my phone.

I think it is a Tidal issue.

[Leen_Poldervaart]

I have the same issue.
I can play my own albums and radiostations. No login possible at Tidal
When i log in in the Tidal app i can login but it then says “no internet connection”. My internet works great at the moment.

[Michael_Coy]

No Tidal connection with roon or windows. IPhone is working.

[seevic_sub]

I can login again via Roon. All good now.

[Leen_Poldervaart]

15:36 It is working again with my iPhone and iPad.

[Wade_Oram]

All good here are well.

[vadim]

Hello @seevic_sub,

Thank you for your inquiry.

During the investigation of a similar issue reported by another customer, I was able to identify that some of the Tidal endpoints were returning connection errors. This is likely due to a malfunction on Tidal’s side.

We’re glad to hear that everything is now running as expected. If you encounter any further issues, please don’t hesitate to reach out.