What’s happening?
· Other
How can we help?
· How do I ...?
Other options
· Other
Describe the issue
Hello! The thing is, I recently registered and subscribed to KKBOX, and my account can be logged in and used separately on the app. However, I failed to log in on ROON. I have followed the response from my account and billing team, turned off the computer firewall and ad blocking, cleared the browser cache and cookies, and even changed the default browser. In the end, I still cannot log in to KKBOX on ROON. I urgently hope to receive your technical support now, thank you!
Describe your network setup
My home's network environment is broadband internet access with fiber to the home and optical modem dial-up. The router is connected to a computer, which is made in China (ZTE Corporation) ZXSLC SR7410 (BE7200 PRO+). The computer is Apple's MAC MINI M4, used as a ROOT CORE. Since Chinese Mainland cannot directly access overseas streaming media websites, I have to open VPN when I log in to TIDAL and KKBOX at ROON (otherwise, I cannot open the login page).
