Unable to log into Roon Account for remote authorization (ref#I6G138)

[Kermit_E_Heartsong]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

I'm using Grimm Audio MU2 as the Roon Server, which I've just switched over from the MU1 and this is when the problems began. It will not allow me to enter the Roon account as the screen just sits. And when I went to reauthorized the MU1 I was unable to do that as well. Now I cannot connect to Roon at all and cannot get into my account.

Describe your network setup

The Grimm Audio MU2 is connected to the wireless router.

[Kermit_E_Heartsong]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

I am not able to get into to my Roon Account to select/authorize one of my remotes. I've tried to switch to the Grimm Audio MU2 but I am asked to log in and then the screen just sits there. Nothing...

Describe your network setup

Quantum Fiber 360 Internet Pod w/WiFi

[benjamin]

Hey @Kermit_E_Heartsong,

I’ve merged both your threads as they seem to be the same core issue. Based on your account info, it looks like your MU2 has Roon Server up and running, which is good news!

Have you restored a backup on the MU2 at all? I’d be curious to see if you’re able to get things running on a fresh database, at least temporarily:

• Make a Backup of your current RoonServer Database (if you have a recently saved backup, you can ignore this)
• Exit out of RoonServer
• Navigate to your RoonServer’s Database Location
• Find the folder that says “RoonServer”
• Rename the “RoonServer” folder to “RoonServer_old”
• Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
• On the Roon Remotes, press “Use another Roon Server” and connect to the new database

Let us know if you run into the same issue!