Unable to log into Roon ARC after redownloading from Appstore (ref#D3QYRK)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· I deleted Arc and tried to redownload it via Applestore. I logged in my email and Roon password but the system does not let me in.

Tell us about your home network

· No vpn. Roon works perfectly well. Something goes wrong during the Arc login process

2

Hey @Dimitrios_Efstratiou,

Thanks for writing in! When you attempt to log in, do you see an ‘InvalidCallback’ error by chance?

If so, this is a known issue that our team is already working on a fix for. Let me know, thank you! :folded_hands:

3

Hello. Yes this is the message I get.

4

Problem resolved somehow. I managed to log in. Thanks for the response.

5

Hey @Dimitrios_Efstratiou,

Glad to hear it’s working again. We’ll go ahead and close this one out, and enjoy your Roon experience.