Unable to log into Roon ARC (ref#4W20PB)

Support
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What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· Other

Describe the issue

I can’t sing to roon arc to login in

Describe your network setup

Virgin media

2

A post was split to a new topic: Same Issue

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Hello @iliev_kosta.

Thank you for reaching Roon support

Thank you for contacting Roon Support, and welcome to the community!

I understand you’re able to log into Roon but not into Roon ARC. Based on your description, this may be related to network configuration or a problem with the ARC login flow.

To help us investigate, could you please provide the following details:

  • The device you’re using to access Roon ARC (model + OS version)
  • Is this happening on Wi-Fi, mobile data, or both?
  • Have you tried clearing the app’s cache/data or reinstalling ARC?
  • Can you confirm the Roon Core is powered on and connected to the internet?
  • What error message (if any) do you see when trying to log into ARC?
  • The approximate time the issue last occurred (with time zone)
  • Do you have any errors on the Roon → Settings → Roon ARC ?

Since you’re using Virgin Media, let us know if you’re behind CGNAT or using any custom router settings, as that could also affect connectivity.

Looking forward to your reply so we can assist further.

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Hello there,

I had a problem with ARC Roon on my Ipad, I can’t sign in and to login and to play the music!
I solved the problem with my Ipad!
Now I can sign in and to login and to play the music!
The problem was with my default web browser! I changed Chrome with Edge and now everything works excellent!
Looks like the Chrome browser have problems to access the Roon ARC to open sign in!
Just to say about my wi fi Internet connection, everything works fine!
I have also Samsung 24 ultra phone and I don’t have problems to login to Roon ARC and to play the music!
Thanks a lot for your response!

Kosta iLiev

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Hello @iliev_kosta,

Thank you for the update — we’re glad to hear the issue is resolved and that you’re back to enjoying your music!

If anything else comes up or you have more questions, feel free to reach out.

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