Unable to log into Roon server and app after troubleshooting steps (ref#JR38N7)

Support
1

What is the operating system of your Roon Server host machine?

· Prebuilt Branded Roon Server (SonicTransporter, Innous, Merging...)

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 4/5/2026 8:55 CST

Describe the issue

I have followed all of your reboot instructions and noting is working. I can't log into my Roon server or app. I have reset passwords, cleared cache, cookies, etc., removed any pop up blockers, reset the Roon server etc. This also happens when I try to log in to Tidal via Roon and I can not connect to Roon Arc. I'm on a continuous loop to nowhere. Very frustrated after a decade of smooth Roon operation.

Describe your network setup

TP Link M5

2

Hi @Michael_Brabeck,

Our diagnostics servers indicate that your RoonServer machine is currently active as of this writing.

Are we correct that we’ve missed the chance to assist you here, and that you’ve successfully logged in?

If not, do you see an active Roon session in your accounts page in a web browser outside of Roon? Try closing that session, signing back into Roon via the accounts page, and then opening Roon on the same device. The session authorization should carry over.

We’ll watch for your reply. Thank you!

3

Looks like it ended up being a network issue on my end. Got it ironed out yesterday afternoon. Thanks for the reply and apologies for the churn.

1 Like
4

No worries @Michael_Brabeck, happy listening!