Unable to log into Roon with Qobuz account created via Google (ref#0HXYYS)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· Error verifiying account, please check your account details. (Unauthorized)

Describe the issue

I create my qobuz account using google. Now I can't login on roon. I changed my password but that didn't solve the problem

Describe your network setup

Roon server on windows 10, using on mac. Directly plug on my modem, no router, etc.

2
3

Hi @Paul_HERNANDEZ,

Please follow the steps presented in the article shared above. Thank you!

4

Like I said, I already did this and it didnt work….

5

Did you try rebooting the server to possibly clear some cache of the old data it might have?
@moderators can you un-solve the thread in the meantime?

6

Hi @Paul_HERNANDEZ,

@Suedkiez makes a good point above - sometimes a simple reboot of Roon Server can help in such cases.

If not, let’s see if a manual cache clear may help:

  • Exit out of Roon
  • Find and open your Roon database
  • Navigate to Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

Thank you!

7

Hi, I rebooted several times, but it didn’t work.
But the Roon/cache worked, thank you!