Unable to log into Tidal within Roon (ref#DPIK1T)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I can no longer log into Tidal within Roo n, is there an issue

Tell us about your home network

· Sky router

2

Hi @Peter_Boyse,

Just to verify, the same credentials still work in the Tidal account page in a browser outside of Roon?

Please first reboot your Roon Server machine.

Next, double-check that your browser has content blockers disabled temporarily to ensure the URL redirect back to Roon is not failing.

We’ll proceed from there. Thank you!

3

I and apparently this other user are also experiencing this issue, started within the last half hour or so. After logging out/removing the account and attempting to log back in, during the login flow it pretty much immediately says “Failed to reconnect. Please retry later. There was an error authorizing with TIDAL: Unauthorized. Please try again.” (this is before the login via browser completes). After successfully logging in and clicking “Open Roon” from the browser prompt to complete the authorization, nothing happens.

EDIT: Appears to be resolved now with Roon services being restored per the banner

4

Thank you, the Tidal log in issue within Roon is now resolved. After many attempts to log back in, it suddenly reconnected.

I was always logged into Tidal on the Web, so I don’t think it was a Tidal problem.

Anyway, whatever caused this problem I know not, but all is now working as before.