Unable to login to Qobuz due to network error on Roon Server (ref#63N62E)

[tf1 (Tf)]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into TIDAL / Qobuz / KKBox

Describe the issue

If I try to login Qobuz, the following message appears: "Network error: Please check your connection", Roon Server 1.8 on MacMini (mid 2011), 10.10.5, Internet works fine. What can I do?

Describe your network setup

Router Zyxel 10GBit Internet Connection, one Switch in between

[Suedkiez (Just a fellow user like you)]

Somebody else recently had the same error with 1.8 and Qobuz on an old macOS which looked like an unfixable certificate error:

Qobuz login fails with network error message (ref#UQKSBH)

Hello @Ralf_G , That error message looks like the Roon Server isn’t able to use the proper certificates. Please note that Roon 1.8 is no longer under active development, any sort of resolution would come in the form of configuration changes on the affected Mac. If you are unable to update to Roon 2.0 due to the Mac being too old, you may want to check out a tool that a few of our users suggested in the past (but please be warned that we have no affiliation with this tool and cannot provide any…

[daniel]

Hi @tf1,
Thanks for reaching out to us about this issue. Our system is unable to see your server. Can you please use the directions found here and send over a set of logs to our File Uploader?
Additionally it would be helpful if you could try to log into Qobuz again and note the date and time of the failure for us.