Unable to login to Qobuz on Mac Mini after Roon update (ref#3JS9K0)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 14:44 The Netherlands

Describe the issue

cant login the service Qobuz on a mac mini with system Tahoe 26.4.1. There whas no problem before the update of Roon. Roon on this moment version is 2.67 (build 1661)

2

Hey @marco_molhoek,

Thanks for writing in and sharing your report!

I can confirm from a fresh Roon Server diagnostic report, the error we’re seeing is:

"Invalid username\/email and password combination"

If you’re attempting to login via an account created through facebook or a third party, please head into the Qobuz app directly and update your login method to reflect an email and password. Here’s more info:

I hope this helps! :+1:

3

hello

i use a mailadres and a password to login. With the same mailadres and password i can login on www.qobuz.com no problem at all. The Password is a word with 9 caracters, 4 digits and a !

4

Hello @marco_molhoek

Please try to do the following:

  • Exit out of Roon/RoonServer (from the taskbar)
  • Find and open your Roon database
  • Navigate to /Library/RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs
5

Hi @marco_molhoek,

While your Qobuz credentials (username/password) might work to login to Qobuz directly, they are still relying on the OAuth flow associated with another external account (Google, Facebook, or Apple).

You will need to create a new password in the Qobuz account page directly and then use this password to sign in via Roon.

The specific instructions can be found at the link @vadim has shared above.

6

Hello @marco_molhoek ,

We have not heard back from you, so we will go ahead and close this thread due to inactivity. If you need further assistance, please submit a reopen support request via the technical support help form link and specify that the issue be reopened. Thank you.