Unable to login to Qobuz via Roon [Roon is investigating]

To summarize what may be tried when experiencing a Qobuz login issue:

  1. Reboot the device running Roon Core

  2. If that still does not work, try logging out, reboot Roon Core, then log in with Qobuz e-mail instead of Qobuz username, and vice versa

  3. If that still does not work,

  • Logout of Qobuz in Roon
  • Stop Roon
  • Find and open your Roon database
  • Navigate to Roon/Cache
  • Rename the /Cache folder to /Cache_old
  • Reboot your Roon Core and then Login to Qobuz (using e-mail or username)
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