Unable to login to Roon after installation (ref#KR8SRN)

Support
1

What is the operating system of your Roon Server host machine?

· Windows

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· Right now at 1750 UK BST

Describe the issue

Installed Roon cannot login

Describe your network setup

Wired ethernet to PC 400Mbps BB speed

2

Hi @Mark_Abbott,

Please first verify that content blockers/adblockers in your default browser are temporarily disabled, as these can interfere with the URL redirect back to the Roon app after signing in.

Are you able to sign in without issue on the Roon accounts page?

Is this login issue affecting all your Roon Remotes, or just one?

3

What is the operating system of your Roon Server host machine?

· Windows

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into Roon

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 1801 13/08/1960 UK BST

Describe the issue

Inreinmstalled roon after issues with NAS, cannot now access app or login

Describe your network setup

wired ethernet vioa BB

4

Hi @Mark_Abbott,

We’ve responded to a separate thread; we’ll merge these posts together so you can see responses in one place.

Please see my response above for next steps.

5

I can access the login screen after installing the roon app, then I can get no further.. I have tried IE and Chrome. The issue appears to have started after a NAS issue which i resolvced after undertaking a snapshot restore Roon is showing on my PC but refuses to launch..

6

Yes I can get the login page OK, I have just cancelled my subscription renewal (Oct 26) as I am not sure if I can afford the renewal.. Could this have screwed the opooch ?

7

Hey @Mark_Abbott,

No, you should be totally fine to use your Roon account until your subscription expires.

If you temporarily disable your windows defender/firewall, are you able to login normally?

Some additional troubleshooting steps to try:

  • Rebooting your Roon Server

  • Clearing the default browser’s cache and cookies

  • Temporarily changing your default browser

  • Checking to ensure that you don’t have popup or cookie blockers preventing the redirect

Thank you!

8

Tx for this, I have tried all these options, I cannot get past the login screen on the browser, it will not fire up Roon ?

9

Guys I have good news, overnight the issue has gone away.. I can now see my Roon account and also access the library on the NAS. so tx for whatever you did..

Mark

10

Hello @Mark_Abbott

We are glad to hear that the issue is resolved. Enjoy your music.