Unable to login to Roon Remote application. (ref#3LBS2F)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

Describe the issue

I can't login

Describe your network setup

netgear CM1000, eroo6, netgear Unmanaged Switch
Boulder 912 streamer

2

Hey @David_Barber,

Thanks for writing in and welcome to the community!

As a first step, can you confirm you have a direct ethernet connection from your Mac running Roon Server directly to your primary router?

We’re not able to connect to your device running Roon Server, I would:

  1. Temporarily disable your mac firewall and see if your issues persist
  2. Try a different web browser
  3. If issues persist, please use the directions found here and send over a set of logs to our File Uploader.

Thank you!

3

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

After I log in I can't connect to Roon.

Describe your network setup

netgear modem, eero6 router netgear switch Boulder 812

4

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

I can not connect to Roon after I log in

Describe your network setup

eero router, netgear modem, netgear switch, Boulder812

5

Hi @David_Barber,

You appear to have submitted multiple support requests concerning the same issue. I’ve merged them into your original post - to expedite troubleshooting, please respond only on this thread instead of creating new threads through the intake form.

The Eero router you’ve mentioned is a mesh-based model. Are you relying on a WiFi connection for the device with which you’re having issues connecting, or are you unable to access RoonServer on the main Mac in your setup?

Please share a screenshot of the page indicated the connection error. If a “Select a different Roon Server” option is available, what happens if you click there?

7

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