Unable to login to Roon --- Roon shuts down

(Ben Katz) #1

I am now not able to login. Roon starts to load but then shuts down

Considering getting a NUC
(Dylan Caudill) #2

Hi @Ben_Katz,

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Have there been any recent changes to your setup, including updates or new media added around the time this started occurring?

Just to verify, is Roon crashing when it tries to start up or are you given a login screen that doesn’t let you log in?

(Ben Katz) #3

Dylan you should have my setup info. I had posted it when I was trying to purchase. To clarify I click on the app and it starts to load it opens and then starts to scan the drives. It sounds a few hundred files and closes down while analyzing them

(Dylan Caudill) #4

Hi @Ben_Katz,

We generally like to ask about setup with each new support request just so we can verify what the current setup is — Sometimes things will change that will be relevant to the current issue. Just to confirm, are things still the same as reported below?

Your libraries are still connected via external drives, correct? How many drives are you currently using?

If you disconnect them temporarily does Roon work as expected?

(Ben Katz) #5

Yes exactly.

(Dylan Caudill) #6

Hi @Ben_Katz,

Just to confirm, things do work as expected when the drives are disconnected?

(Ben Katz) #7

No it does not

(Dylan Caudill) #8

Hi @Ben_Katz,

With the drives disconnected, reboot your Core and then try to connect to Roon and make a note of the time you do so. With that timestamp I’ll enable diagnostics on your account so the team can take a closer look.

(Ben Katz) #9

I’ll let you know when