Unable to login to Tidal and Qobuz via Roon (ref#ESXTLU)

[David_casey]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into TIDAL / Qobuz / KKBox

How can we help?

· None of the above

Other options

· Other

Describe the issue

Hello, I'm unable to login to either my Tidal or Qubuz account via Roon.

Describe your network setup

I have a basic network settings. Netgear router and Linksys wifi router

[David_casey]

I have resolved the issue. I had to change the network setting from Static IP back to DHCP.

Once the Core was rebooted, I could log in to Tidal Okay.

[connor]

Hi @David_casey,

Thank you for your report. Diagnostic logging from your account confirms that there were severe network reachability errors interfering with basic RoonServer background processes, including authorization/sync to streaming services.

There are residual network reachability events after the reboot in logs, but they don’t appear to interfere with Roon’s operation.

Note that DHCP may require you to occasionally change any manual port forwarding rules you have created across your two routers for Roon ARC, since your RoonServer’s LAN IP is no longer fixed.

If you are using a Windows RoonServer machine, additionally verify that RoonServer.exe and associated processes are excepted in the Defender firewall.