Unable to Login to Tidal on Roon with Mac Mini M1 (ref#3DBL2E)

[Peter_Apple]

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into TIDAL, KKBox or nugs

Have you been redirected to the Tidal/KKBOX/nugs login page in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 215PM PST

Describe the issue

I am running Roon Core on a headless Mac Mini M1 with an SDD attached to it, and connected via ethernet. This has worked great.

But I cannot login to Tidal anymore, it go into a doom loop of:

Connect Tidal in Roon Services menu
Login to Tidal via web
Successfully authenticate
Go back to Roon where is says ‘Waiting for Tidal’ ad infinitum

I’ve rebooted machine many times, I’ve deleted Roon cache and Roon Server Cache ‘bits’ file

And nothing works, any other ideas?

Describe your network setup

hardwired Mac Mini has worked without problems for 5 years

[benjamin]

Hi @Peter_Apple,

Thanks for writing in, and I’m sorry to hear about your issue accessing Tidal.

To confirm, which additional browsers have you tested so far? Try Chrome or Firefox if you haven’t yet, and let me know how it goes.

It may also be worth testing your macOS firewall - if you temporarily disable your firewall, are you able to connect?

If that doesn’t help, and if your Mac Mini is using your ISP’s default DNS, it can cause “Waiting for Tidal” timeouts.

• Go to System Settings > Network > Ethernet > Details > DNS.
• Add 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare).
• Apply the changes and restart the Roon Server. This often resolves the "Waiting for..." hang immediately.

If your Mac Mini is running a recent version of macOS (Ventura or Sonoma), ensure iCloud Private Relay is turned OFF. Private Relay can mask the IP of the machine in a way that prevents the Tidal authentication return-trip from identifying your Roon Server.

Thanks, Peter!

[Peter_Apple]

thanks I had tried differing browsers and none worked, the DNS change gives me a different error

[Peter_Apple]

and the Relay is off re: my iCloud as is the Firewall

[Peter_Apple]

and tidal shows a connection and i can play it via tidal web or app on same machine

[noris]

Hi @Peter_Apple,

Thanks for the update. Since Chrome and Firefox both behaved the same, and your firewall plus iCloud Private Relay are already off, we’re narrowing this down a bit further.

What kind of Remote are you using to try to log in? Is the behavior the same from multiple Roon Remotes?

[Peter_Apple]

Hi it now inexplicably works

I used an iPhone, iPad and different non-Rooncore Macs to try and authenticate tidal and nothing worked, but it is now there

[connor]

Hi @Peter_Apple,

This looks like a session in an authentication issue, potentially caused by a bad token that was cached somewhere. Moving forward, try closing Roon entirely across all your devices and then rebooting the server.

We’re going to mark this resolved but please reach out if this occurs and we’ll pick up the case.