Unable to logon to Tidal through Roon

[anon50788512]

unable to logon on to tidal through roon

[eric (Eric Stewart)]

Hi @anon50788512 — Thank you for the reports and feedback both are very appreciated!

If you are still experiencing this behavior with TIDAL I would recommend trying the following (in this order) if you have not already:

1. Try power cycling the device hosting your Roon core

2. Try deleting your TIDAL cache.

   • Quit Roon (or RoonServer)
   • Find and open your Roon or RoonServer folder
   • Locate and delete only the cache folder (Roon/Cache)
   • Restart Roon

-Eric