What’s happening?
· I'm having trouble with Roon ARC
What best describes your issue with ARC
· Other
How can we help?
· None of the above
Other options
· Other
Describe the issue
Impossible d'ouvrir Arc
Describe your network setup
Box orange
Hi @fantisso974,
We’ll require a little more information to take action on this thread. Did you download the app from the Play Store/App Store directly, or are you using the APK (download is here).
In general, these steps will resolve most issues with the app not launching on Android phones:
1. Battery Optimization
Samsung’s battery management may kill background apps or restrict network access:
- Go to Settings > Apps > Roon ARC > Battery
- Set to “Unrestricted” (not “Optimized” or “Restricted”)
2. App Permissions
Make sure ARC has all the necessary permissions:
- Settings > Apps > Roon ARC > Permissions
- Allow Local Network, Storage, and Location if prompted (sometimes required for local discovery)
3. Data Usage / Network Access
- Settings > Apps > Roon ARC > Mobile Data & Wi-Fi
- Ensure “Allow background data usage” and “Allow data usage while Data saver is on” are enabled
Please let us know if this helps!