Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?
· It is connected through a different device (e.g Rasberry Pi)
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
If the device has multiple output options, do the other options work as expected?
· Multiple output types are affected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
What are the make and model of the affected audio device(s) and the connection type?
· not important
Describe the issue
Since few days ago (maybe earlier since it's specific to the format), I'm unable to play some TIDAL songs. I get the "TIDAL media is loading slowly" message and Roon either stops or skips.
As far as I saw, this happens only for 192/24 FLAC format. 48 or 96kHz seems to be ok.
It's not a problem with internet or local network speed and Tidal player works fine.
Describe your network setup
Roon server is run on Synology, Matrix streamer is running on the local network.
How is your Roon Server connected to the network. Through WiFi or Ethernet? I’ve had similar issues in the past with my Roon Server when it was connected to my router through WiFI. After connecting the Server to the router through an Ethernet cable, all issues have disappeared.
Could you next please navigate to Roon Settings>Services>Tidal>Edit and snap a screenshot of your streaming quality settings?
With that, we were able to review a fresh diagnostic report from your Roon Server, and observed network throttling that ultimately led to dropouts and stoppage of playback:
Trace: [Matrix Audio mini-i Pro 3] [zoneplayer/raat] too many dropouts. stopping stream
Info: FTMSI-B ti/8337280E: allocated bw changed from 51200 to 0 kbps
Warn: [zone Matrix Audio mini-i Pro 3] Track Stopped Due to Slow Media
I’d next investigate if you can allocate additional network priority to your server machine as well.
Mhm, I have resolved the problem - I have reset my Matrix streamer and now it started working.
Sorry.
To answer the question - the quality setting was max.
Mhm, this would be easier if Roon complained more clearly - it said “TIDAL media is loading slowly” which pointed me to Tidal, while Roon knew that the problem is at the Matrix streamer side…
We’re glad to hear the issue is resolved. A word of caution concerning your suggestion, however, - the specific error, “TIDAL Media is loading slowly,” does indicate that the download from their servers to your own is not keeping pace with the audio stream. If you’ve seen this error, it’s worth investigating the upstream connection between RoonServer and the internet in addition to resetting the Matrix.
