Unable to play certain albums without displayed quality in KKBox (ref#1BJO16)

[Jason_Adriaanse (Jason A)]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· KKBOX

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· No but I can replicate the issue again

What are the make and model of the affected audio device(s) and the connection type?

· Chord Qutest

Describe the issue

If I select an album in KKBox which does not display the quality (from 44.1 to hi-res) then the tracks will not play. I suspect this is an issue with the files in KKBox

Describe your network setup

NAS connected via ethernet cable to the web through the ISP's router

[benjamin]

Hey @Jason_Adriaanse,

Thanks for writing in and sharing your report! We were able to review a fresh diagnostic report from your Roon Server, and saw KKBox playback errors in relation to location, more specifically:

Warn: [Broker:Media] [kkbox] [kkbox/http] error result from http request: {"error":{"message":"Not authorized on user's territory

This suggests that KKBox determined your current location does not have the necessary streaming rights for the requested content. KKBox likely enforces regional restrictions based on licensing agreements, and the user is trying to access content that is unavailable in their country.

A few follow-up steps you can take in this case:

1. Verify that your KKBox account is registered in the correct region.
2. If using a VPN, try disabling it to see if the issue resolves.
3. Test playing the same track in the KKBox app to confirm if it works outside of Roon.

Hope this helps!

[Jason_Adriaanse (Jason A)]

Thanks for getting back to me.

Taking the above example for “Disintegration”, the KKBox app only shows 2 versions.

So I think the a Roon API needs some tweaking

[connor]

Hi @Jason_Adriaanse,

We’ve received notice from KKBox’s team that certain updates sent to Roon’s servers incrementally throughout the last week have contained bad data.

Their team is working on resolving the issue, but the symptoms generally match the description and timeline of your report above.

We’ll post here once we have a timeline to resolution from KKBox.