Unable to play downloaded music offline in Roon ARC due to login prompt (ref#GPYUTD)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

I am trying to use RoonARC to play downloaded music in offline mode. I wish to do this when I cannot connect to my roon server remotely because I have no internet connection. However, when I try to start RoonARC in this mode, it asks me to log in to my Roon account. I can't do that because there is no network connection. Why do I have to log into Roon inorder to play downloaded musing in offline mode? This makes no sense. I am running RoonARC on an iPhone 15 Pro running Ios version 18.3.1. The version of RoonARC is 1.63.344

Describe your network setup

This has nothing to do with my home network.

Hi @PETER_GARAFOLA ,

Can you please confirm when you last used the ARC app in online mode last time? Was it a long time ago?

No it was the day before I tried this. I was using it on a remote network for a couple of hours and. it simply stopped working. After that I could no longer reconnect, so I tried to us it off-line with the result described. When I got home, I saw that my server was running and I was able to use Roon ARC on my local home network but not on any remote network. The port forwarding I had been using in the router was still there. This type of flaky unreliable behavior is why I don’t use Roon ARC by the way. It has simply never been reliable for me. I with is worked better. Thanks.

Hi @PETER_GARAFOLA ,

Are you able to reproduce this issue at-will or does it happen randomly? Can you let us know the exact local time + date you next face this behavior? We’ll enable logging for your account to see if there are any clues.

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