Unable to play files from my SonicTransporter (roon core)

[Qua_Veda]

Roon Core Machine

Small Green Computer, SonicTransport v 2.8, Roon 1.8 build 884. 93gb used ( 780gb avail on internal storage), 2300 ‘items’ on disc. i5 processor

Networking Gear & Setup Details

Netgear Router, enet to SonicTransporter, enet to MicroRendu

Connected Audio Devices

MicroRendu v 2.8
ipad or iphone13Pro using Roon app - up to date

Number of Tracks in Library

Roon says I have 1774 tracks imported.

Description of Issue

I susbcribe to Qobuz streaming, but no longer subscribe to Tidal.
I can play albums to show the Qobuz icon. But when I try to play albums or tracks from my library (mostly CDs ripped to flac, or some hires downloads), I get error : “Playback interupted, track failed to load”, “Too many failures. Stopping playback”.
I have rebooted by SonicTransporter and ipad and phone. I have attemped to Force Rescan (but not sure anything actually happens).

[beka]

Hey @Qua_Veda,

Thanks for letting us know of the issue you ran into — we’re so sorry and we’d love to help.

Could you please share a screenshot of Settings → Storage?

[Qua_Veda]

Hi Rebeka, here is a screenshot you requested
-Qua

[beka]

Hey @Qua_Veda,

Thanks a bunch! Could you please:

• disable the second path (sonictransport → storage → music)
• reboot your Core
• attempt to play music (it looks like the same location is enabled twice, in the above path and in the Internal Storage called “Music Folder”)

Fingers crossed

[Qua_Veda]

Hi, I followed your suggestions. the only path that appears now is sonictransport → storage. I rebooted the SonicTransport. But albums on the Sonictransport still result in the error messages and will not play.

[beka]

Hey @Qua_Veda,

Thanks for trying

And if you disable the “Music Folder” and then set a new path to your local music files? Any change then?

[Qua_Veda]

Hi Rebeka,
my local music files are in subfolders (e.g. Ripped CDs, HiRes, DSD, etc) within the “Music” folder which is located in the local Storage directory of my SonicTransporter. So if I disable the “Music” folder, I’m not sure that I could select any local music files. Can you please clarify?

[beka]

Hey @Qua_Veda,

Sorry for failing to be clear enough about what I meant. I’ll try again

1. Disable the Music Folder (the first one, at the top)
2. Add a new network path to the same Music Folder (not just the contents of the folder)

Does that new path work?

[Qua_Veda]

Hi Rebeka , Yes! it seems to work !! I have essentially disabled the paths , and added a new path (which is the same as the original path sonictransporter → storage → music) The original path must have become corrupted. But , at least for now, it seems to be working ! Thanks for hanging in there and responding to my questions. I really appreciate it.
-Qua