Unable to play 'Midvliet FM' on Roon Radio (ref#TM5GWN)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon radio works, most stations play, but: since a couple of weeks ago i can’t play a station called ‘Midvliet FM. It says now ‘can’t find or cannot connect. Now, this is a station I really like. Several attempts have been done, had a nice conversation with someone who have added the station into Roon, but it’s not playing. He says it’s a Problem of Roon, ultimately. I’ve send screenshots of it all, but nothing helps. Please help me out.

Tell us about your home network

· My router is a KPN modem/router (Netherlands), I have a Bonn 8 switch, no extenders.

This started in the Roon Software Discussion > Live Radio category, and a number of theories tried. The station works for me.

See

Hello @audion1966

We have your logs, and they give a clear answer. Thank you to @BrianW for the work in the other thread, and his change to http did reach you: since 15 August your Roon Server has been using http://radlqowi.beheerstream.nl:8034/stream. So the stream address is not the problem.

What your logs show is that your Roon Server cannot open a connection to that station at all. It tries four different ways and every one fails the same way:

Error Connecting to radlqowi.beheerstream.nl:8034
Error getting response from http://radlqowi.beheerstream.nl:8034/stream using various methods

That is not an error from the radio station. It is your Roon Server being unable to reach it. The name is being looked up correctly, so this is not DNS.

And here is the detail that we think explains it. Every station that works for you uses a standard web port, 80 or 443. Midvliet is the only station in your logs on an unusual port, 8034, and it is the only one that fails. Something between your Roon Server and the internet is not allowing connections on that port.

Two things would confirm it, and both are quick.

First, please tell us which device you used when you played the stream in a browser. If that was your phone on mobile data, or a computer on a different network, then it tells us nothing about the path your Roon Server uses. We need the test done from the same network.

So please open this address in a browser on a computer connected to your home network, ideally by cable to the same Bonn 8 switch as your Roon Server:

http://radlqowi.beheerstream.nl:8034/stream

  • If it fails there too, your KPN router or your provider is blocking that port, and that is where the fix lies rather than in Roon.
  • If it plays on that computer but Roon still cannot reach it, tell us, because that is a different and more interesting result.

Second, please look in your KPN modem settings for anything called safe internet, parental controls, a firewall level, or port blocking. KPN equipment often restricts unusual ports by default, and 8034 is exactly the kind of port that gets caught. If you find a setting like that, please tell us what it is set to before changing anything.

Your frustration is fair, and this is not something you did. The station is reachable from other people’s networks, which is why it works for Brian, and the difference is on the path out of your house.

Hello from me, Ed

First off all: thank you for your effort to help me!

The good news: your advice to check my router, the KPN was the problem. I checked the firewall, and I changed the setting to ‘standard’, and that fixed the problem! I am very happy. Thank you very much for your support! I did not have had a clue. Still I don’t know what changed in the first place since previously it worked, but: it plays now and that’s all that matter. Again thank you!

My Roon is a Rock NUC i7, following by a Denafrips Gaia 15th DDC, and a Denafrips Pontus 15th DAC, and this plays stellar performance in my system.

Best regards,

Ed