Unable to play music due to membership error (ref#2TT8LE)

[Brian_Jeffcoat]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

When I try to play music I get a message saying I’m not a Roon member

Describe your network setup

EE

[benjamin]

Hey @Brian_Jeffcoat,

Thanks for writing in and sharing your issue - welcome to the Roon community as well! We’re excited to have you here, sorry about your issue with getting your Roon subscription shared away smoothly.

It looks like you do have an active yearly subscription, can you confirm you’re signed in under your correct account?

With that, it does look like the machine running Roon Server is running an outdated version of Roon, which could be causing you some issues. See if you can access your Roon Settings>About> update your Roon Server.

Let me know if the above helps! Thank you!

[Brian_Jeffcoat]

Yes it has resolved the issue
Thank you