· I'm having trouble with Roon ARC
· Other
· I'm having trouble with my Nucleus hardware
· Other
I can play music through roon arc from tidal and Qobuz from the nucleus one server but I cannot seem to play any music from the SSD inside the nucleus one. Noting I have no problem with SSD when connected to roon
Nucleus one connected to ubiquiti router
Hi @Mark_Jaffray, please copy and paste the Diagnostic data for Roon Support found under Roon Settings → Roon ARC. Thanks
It’ll look something like this.
Hi there
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“206.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}
Looks like you may need to look at your UPNP and NATPMP settings or do some port forwarding.
see here:
Hello @Mark_Jaffray ,
That error message indicates that port forwarding is not configured correctly. You’ll need to enable UPnP on your router, or perform a manual port forwarding rule so that the Nucleus can be accessed outside of your WiFi network. Once you make these changes, the streaming should work. Let us know how it goes!
If you opt for the manual port forwarding rule, it is also a good idea to set up a DHCP reservation on your router for the Nucleus. This will save having to modify the port forwarding rule later on when the Nucleus ip address changes.
A static ip address for the Nucleus would achieve the same result but can cause other issues down the line (if, for example, you change your router to one with a different default subnet configuration). As a consequence, I, personally, would not recommend the use of a static ip address.
Thx wade, bearfnf and Noris. Useful tips and after some trial and error have made it work. Thx so much for your advice
Misspoke. Still gremlins {
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“65.ddd.eee.ggg”,“actual_external_ipv6”:“null”,“router_external_ip”:“192.168.1.52”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.0.1”,“found_upnp”:true}
}
I see at least two issues in the diagnostics:
It looks like there are two subnets the IPV6 section says192.168.1.XX and the UPNP says 162.168.0.XX. Need to sort that out so all devices that you want Roon to use are on the same subnet. I suspect this may be related to the other issue, “MultipleNatFound” which tells me that you may be using your ISP supplied modem/router and another Router that both have Nat firewalls enabled? Might need to put one of them into “bridge” mode? You also might need to disable DHCP on one of them so that only one router is being used to serve up your IPs addresses for your network?
Can you tell us more about your network set-up (wired vs wireless and model numbers of the modem, router, wireless APs, switchs etc?
Hi @Mark_Jaffray,
Echoing @bearFNF, there are likely two issues at play here.
Multiple subnets in the local network. Another subnetwork is being generated to which some, but not all, of your Roon devices can connect. This will prevent music from playing in Roon as well as ARC. You’ll need to identify whether a second router or a misconfigured setting in your first router is the cause of this problem. If you list out the equipment you’re using (router, switches, and their relative placement), we can certainly help troubleshoot this issue.
The second issue concerns port forwarding. You can troubleshoot the port forwarding itself, which is what the above suggestions all point towards. Alternatively, you can install Tailscale on the phone you use with ARC, and then sign into the Tailscale interface on your Nucleus One.
We also see a PC-based RoonServer that remains online and is pinging ours servers - do you intend to keep this machine as a server in addition to the Nucleus One in your setup?
Hi Connor thx for this. Easy one first. Thought I had disabled/ terminated the PC roon server now I have the nucleus. I will check again
With regard to 1. Use unifi router and roon connected directly to that using Ethernet.
Roon and unifi about 1m away from each other
Hey @Mark_Jaffray,
If you’re only using a single router, then you’ll want to review your router settings, and see if you can disable one of the two subnets active within your setup.
You should be able to see your devices list, and see what IP scheme your devices are connected to. Ideally, you’ll also be able set each device within the same subnet, which should help you. Here’s more info on this:
This is suggesting that the router to which your Roon Server is connected (your UDM) has a WAN side ip address of 192.168.1.52. This is a private ip address range and so will not be issued to your UDM by your ISP. This being the case, it still looks like you have another router between your UDM and your ISP supplied line. The most likely culprit is an ISP supplied ‘modem’ which is a tally much more likely to be a midem/router device. To eliminate the double NAT, you will have to, if possible, put this modem/router into bridge mode or modem only mode.
If you can’t change the mode of the ISP supplied modem router, you will have to abandon the use of uPnP and configure manual port forward on both routers.
On the ISP router forward TCP connections on the ARC port to the WAN side ip address of the UDM (192.168.1.52).
On the UDM forward TCP connections on the ARC port to the ip address of the Nucleus.
Again, since manual port forwarding is used, you will want to set up a DHCP address reservation on the ISP modem/router for the UDM and another on the UDM for the Nucleus
The alternative to setting up double port forwarding is to use Tailscale to avoid the need for port forwarding. See the help centre articles on Tailscale at:
And
The first is a general description whilst the second pertains to setting up Tailscale on your Nucleus One.
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