Unable to play music on PC USB speakers due to skipping and errors (ref#M5RY5Y)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Cable (USB, HDMI, SPDIF, etc.)

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· Connected directly to my RoonServer machine

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Bose via USB

Describe the issue

I installed Roon on my PC and am using it as the Core. I want to listen to music directly through the Bose speaker that I have connected to my PC via USB. The zone is enabled by default, but when I try to play something, it starts skipping all the tracks until it says there are too many errors, and I can't listen to anything.

When I use the app from my phone, I can listen without any issues, but it doesn't let me select the zone for the speakers on my computer. Essentially, I can't listen to music on my PC using the speakers connected to it via USB.

Describe your network setup

local wifi

2

Hello @Luis_Carmona and welcome to the forum.

Most likely because PC, tablet and phone audio zones default to be private. What that means and how to change it is described in:

3

Hi @Luis_Carmona,

Please share a screenshot of the Signal Path in Roon (the dialog box opened by clicking the illuminated dot next to the playback bar). The technical support team needs to see the file format and driver in use in order to troubleshoot this issue most effectively.

Does this occur with both Tidal content and local library tracks? What about different file formats and sample rates?

5

Hello, thank you for contacting me. The Signal Path doesn’t light up; it always stays gray. When I press play, it remains gray and starts skipping through the tracks until it shows the message “Too many errors. Stopping playback.”

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I get the same error whether I’m using Tidal or my local files.

7

Can you please check in Roon if your failing zone allows for multichannel configuration and try that if it is allowed/available?

There were several users that had to configure their Windows zone for multichannel support for it to work.

1 Like
8

Hi @Luis_Carmona,

Following up with @BlackJack, we believe this to be the correct next step in troubleshooting. We’ll be monitoring for your results! :+1:

9

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