Thanks for reaching out! We noticed that your message doesn’t include much detail about what’s happening when you try to play music from TIDAL. Could you please tell us a bit more about the issue? For example:
What exactly happens when you press Play — do you see an error message, or does playback just not start?
When did this issue begin?
Have there been any recent changes to your setup (updates, network changes, etc.)?
The more information you can share about your setup and what you’re seeing, the faster we can pinpoint the cause and get you back up and running.
Thanks for your patience — we’ll be ready to take a closer look once we have these details.
We’re pinging this thread for a response since a few days have passed without activity.
We’ll need a little more information to take effective action on your report. Can you please share some context around the error you described?
The more precisely you can answer the three questions shared above by @vadim, the faster we’ll be able to pin down what’s wrong here. Technically speaking, we need to distinguish whether you’re encountering a network or audio transport disruption; they’ll each require separate troubleshooting pathways.
This thread is auto-closing due to inactivity from the OP. If you require assistance moving forward, please reach out in a new tech support request to to continue the conversation. Thank you!