Unable to play Qobuz music via Roon for over 24 hours (ref#D0AGLU)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I have been unable to play ANY Qobuz music via Roon for more than 24 hours. I can play local CD rips (FLAC) and I can play Qobuz via Qobuz Connect (e.g. to my Sonos Ones) but not via Roon. I am logged into Qobuz successfully. My endpoint is a Lindemann Limetree Network II and that's working fine for local files. The problem does seem to be Qobuz + Roon. Any suggestions welcome. Thank you.

Tell us about your home network

· Wired gigabit ethernet, recent TP-Link Archer VR400 router, no VPN

2

Hello @Simon_Finch

Thank you for reaching Roon support.

This looks like the same problem described here, at Qobuz’s delivery layer rather than in Roon:

Your case is more severe. In that thread some tracks fail. In your logs none succeed at all.

Nothing for you to change, and this is not your network or your Qobuz account. We are escalating it to our development team today with your logs.

Please tell us if it starts working again, and roughly when.

3

Another 24 hours and still no Qobuz playback.

4

Hello @Simon_Finch

Thank you for the update, and sorry for the inconvenience.

We do not have a fix to give you today. Our development team has your logs and is working on where the failure sits. If it lands on Qobuz’s side, we will take it up with them directly rather than sending you to them.

Nothing needs changing on your end in the meantime, and we will update you here as soon as we know more.

5

A week later and still no Qobuz playback.

6

Qubuz playback is working again! As from around 19:00 UK time.

Thank you!

7

Hi @Simon_Finch,

Thank you for letting us know. We’ll keep this thread open for another day in case you encounter further issues.