Unable to play Tidal but local files are ok

Support
1

Core Machine (Operating system/System info/Roon build number)

Intel NUC i3 4gb of Ram running ROCK Version 1.0 (build 227) stable
Software Version 1.8 (build 783) stable

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Connect to Huawei modem using Ethernet
Remote connecting to TP-Link Mesh WIFI

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Allo Digione, Chord Poly, MacBook Pro and LS50 Wireless

Description Of Issue

Tidal used to work well with my setup until this week, When I click play on Tidal tracks, Roon will keep buffering but music won’t start (no error messages shown just blue light goes left and right for a minute and then stop) Local files can be played with no issue.

2

Hey @Veerasak_Benjadol,

Welcome back to the Roon community :wave:. I’m only sorry it was an issue that brought you back and that it took us this long to reply… Please, accept my sincere apology :pleading_face:

While there has been an issue with streaming tracks from TIDAL this has been resolved. Are you still running into this issue? We’d love to help if so :nerd_face:

3

The problem is now resolved. Thanks for the great work Rebeka!

2 Likes
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Hey @Veerasak_Benjadol,

That is so great to hear ! Thanks for keeping us posted.

Anytime something comes up, please, know we’re here for you and happy to help :nerd_face:

1 Like
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