Unable to Play TIDAL Songs on Roon One via ASUS BE57 Router (ref#UCW164)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· My Roon One is now connected to the ASUS BE57 router, but I am unable to play any songs from TIDAL within the service. shows "TIDAL media is loading slowly. There might be a network or connectivity issue." I tested and investigated, and if I only use the PC client, it can play normally, but it doesn't work after connecting to the official core. By the way, my player is A6, which should not affect the loading of media files. What' going on?

Tell us about your home network

· 路由器是华硕BE57，没有交换机和扩展。但我是通过win11电脑上的roon控制播放，我电脑上用的VPN是QuickQ。我和VPN客服沟通过，设置为全局和专家模式，原生IP，但依然无法播放TIDAL。

我是断开 PC端连接了 one
2

Were you running Roon server on your PC before you got the Nucleus One? Did you authorize the Nucleus and unauthorize the Roon core on your PC? Roon can’t play music from a client unless it is connected to a Roon server.

You may need to go to Roon - Settings - General and disconnect from the PC server and connect to the Nucleus server. When you do this, Roon will ask if you want to unauthorize the PC and authorize the Nucleus.

3

我断开了 PC 上的 roon,我现在连接的是 one

6

@kuqixiaoxiong

Diagnostics show your Nucleus frequently marks itself as unauthorized. Please try refreshing your database:

Try enabling Tidal again. If that works, restore your backup and verify functionality.

7

已经按照指导进行了备份、停止服务器，改文件夹名称，重启服务器操作。但依然提示“TIDAL媒体载入缓慢，或许是网络或连通性问题。”而Qobuz依然无法登录。

8

Hi @kuqixiaoxiong,

Do you rely on a consumer VPN with Roon?

This specific error message indicates that Roon isn’t receiving the file fast enough from Tidal’s servers to feed the buffer. It’s fundamentally a network throughput issue, but it can also be an indirect result of your network’s assigned DNS server failing to resolve the URLs associated with Tidal media files. It can also indicate that georestrictions are in place for Tidal in your location, or that the CDN is not reliably passing data for this specific network pathway.

Can you please verify that a reliable DNS service is assigned in your router settings? For the ASUS BE57, you can follow this guide to access the DNS settings in a browser. Try assigning Cloudlfare (1.1.1.1) then rebooting your network.

Can you please share a screenshot of your Nucleus webUI here after taking these steps?

We’ll watch for your reply. Thank you!您在使用 Roon 时是否依赖消费者级 VPN？

此特定错误消息表明 Roon 无法从 Tidal 服务器快速接收文件，导致缓冲区无法及时填充。这本质上是一个网络吞吐量问题，但也可能是由于您的网络分配的 DNS 服务器无法解析与 Tidal 媒体文件相关的 URL 所导致的间接结果。此外，这还可能表明您所在地区对 Tidal 存在地理限制，或者 CDN 无法可靠地传输此特定网络路径上的数据。 请您确认路由器设置中已配置可靠的 DNS 服务。对于 ASUS BE57 路由器，您可以按照此指南在浏览器中访问 DNS 设置。尝试将 DNS 服务器设置为 Cloudflare（1.1.1.1），然后重启网络。 完成上述步骤后，请您在此处分享您的 Nucleus Web UI 截图。 我们将等待您的回复。谢谢

9

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.