Unable to proceed past account payment details (ref#FIH33O)

[azulwater]

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· My account will not move past my account details such as payments

Tell us about your home network

· My Lumin P1 works fine with Qobuz

[vadim]

Hello @azulwater

Thank you for reaching out, but we need a little more clarification to help you effectively. It is not entirely clear where you are getting stuck.

To help us point you in the right direction, could you please confirm:

• Where are you seeing this? Are you on the Roon Labs website (trying to update billing/subscription), or are you inside the Roon Remote / Roon ARC app?
• What is the exact roadblock? Is the screen freezing, is a button grayed out, or are you receiving a specific error message?

Could you please share a screenshot of the screen where you are stuck? That will give us immediate context on what is going wrong.

Looking forward to your reply!

[connor]

Hi @azulwater,

We’ll need a little more context to proceed with this case.

Can you please verify you can access your Roon account via our web accounts page?

[connor]

Hi @azulwater,

We wanted to ping this thread for a response since we’ve not seen any new activity since your original post. Please let us know if you require further assistance; this thread will auto-close in several days without any further replies. Thanks!