Unable to Reach Nucleus+ and Disappeared Hard Disc (ref#HPKG18)

Affected Product

Nucleus

Nucleus Model

Nucleus+ Rev B

Description of Issue

after 3 years without any problems i cannot reach nucleusplus anymore. First the system became slower and slower, then i couldn’t reach the build-in hard disc. the disc was not longer shown in my iMacs Finder - network. And now i can’t reach the nucleusplus which i used as a roon core. Now the nucleusplus is shown in my routers (Fritz-Box 7590) as unused connection. Meanwhile i defined my iMac as the roon core but i do not want that as a permanent solution. at the nucleusplus i have a blinking green light and a steady amber/yellow light at the network port. i’ve restarted the router, changed the LAN Ports and the cables.

RAM & Internal Storage

2TB

Connected Audio Devices

Nad Stereo amplifier 3220PE, Apple airport express via airplay

Home Network Details

Router Fritzbox 7590, connected via ethernet there are several powerline adapters in use and WLAN-repeaters, however Roon nucleus is on 50 cm from my router and 100cm from my iMac

Screenshot

Hey @Michael_Fitzi,

So sorry to hear you’re having issues with your Nucleus!

Have you plugged the Nucleus into a monitor via HDMI and attempted to power it on yet? This can often times provide useful info, if anything at all - feel free to share a screenshot!

With that, I’d be curious (you mention there’s no network connection) if you’d be able to access the webUI of the Nucleus. This would be from a web browser likely from your computer or mobile device:

Let me know, thanks! :pray:

Hey Benjamin,thanks for your reply! i did connect the nucleus to my TV-Set via HDMI and Nucleus was still plugged in to my network (without any reaction) the TV-Screen remained black, no information about IP address etc.
.
As the above mentioned issue occured, roon offered to establish my iMac as a core, what i did to have access to my stored music.
It also takes a very long time until i get connected.
Once connected i’m not ableto connect me to the user interface. Only the rotating roon-icon is shown.
My SN: 54B2038DA160


Greetings

Hi @Michael_Fitzi,

Thanks for giving that a try. I will follow up via private message with next steps. :+1:

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