Unable to redeem Nugs trial (ref#MNLV5D)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I cannot redeem my Nugs trial

Tell us about your home network

· Netgear RS200

2

I had an issue redeeming my trial where I must have clicked the wrong link and was charged for a month of nugs. I emailed their support, they replied and refunded me the month without question as well as giving me the correct link. Excellent customer service!

Obviously, this might not be your issue, but I think it’s likely that nugs support would be more help than Roon. Good luck!

3

Hello @Nick_McAndrew ,

Thanks for reaching out. Can you please use the instructions mentioned in

to see if that helps? I will copy+paste it below as well:

If you are having trouble claiming the trial offer, please try the following: 

  1. In your web browser, open an “incognito tab” and close your main browser
  2. Try again to redeem your 60-day trial offer, and confirm it opens in the incognito window
5

Hi @Nick_McAndrew,

According to our diagnostic servers, there was a recent Nugs login assocated with your Roon Server account. Are we correct in assuming that you’ve resolved this account integration problem at this time? We’ll allow this thread to auto-close in a few days without further responses, but we wanted to ensure you’d found the support you need.

Thank you and happy listening.

6

We’re going to allow this thread to auto-close under the assumption that the issue is now resolved. Please reach out if you require any further assistance. Thank you!