Unable to reinstall Roon Core on replacement PC (ref#5D3UE1)

Support
1

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Lost my Core laptop. Unable to reinstall on a replacement PC. Help!!

Describe your network setup

Dell laptop with Core; McIntosh pre and power amplifiers, Kubala Sosna cables, B&W speakers

2

Please give more information. What happens when you download Roon for Windows from the Roon Labs download webpage and try and install it or your replacement PC?

3

Hi @Reg_Basimi,

A RoonServer machine from your account has registered online status with our servers since you posted here. Are you still in need of assistance here?

4

That may well be so. But I cannot use it because it says I have another instance running and I must shut that down first. But I’ve lost/misplaced the laptop, so can’t do that!

5

It installs OK, but I cannot run it because it thinks I’m trying to run 2 instances: the new install and the one on the lost laptop.

6

So if you’re seeing an Unauthorize button on the Roon screen, just click it to unauthorize your old Roon Server and transfer the licence to your new one…

7

So simple when you expain it! Works OK now. I tink you might want to add a couple more words to the unauthorise button to mek it more explicit.

8

…and thanks very much!!

9

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.