Unable to reinstall Roon on Windows (ref#B733NV)

[mauomail]

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Local files won't import or appear

Tell us what's going on

· iwould reinstall roon-i use windows not nucleus-but i cant reinstall by your site help me or i must unsubscribe my roon

Tell us about your home network

· pc

[noris]

Hello @mauomail ,

Welcome to the forum. If you wish to reinstall Roon on a Windows PC, you can follow the guide below.

• Create a Backup of your current database
• Exit out of Roon + RoonServer (from taskbar area)
• Navigate to your Roon Database Location
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a Windows machine:

Let us know if this helps, or if you have any other questions!

[mauomail]

All ok thanks